Any passenger flying to the USA must purchase their items from the USA Duty Free Shop.
2.6 RETURNS, EXCHANGE AND REFUNDS POLICY
100 % quality guarantee will be offered on all products sold and will allow
customers to exchange, repair or return any item with proof of purchase, with
no restrictions based on time or merchandise condition.
Required
“Reasonable Proof” includes price tag/label, POS record, etc.
Team Leads/Product Sales Managers, cashier admin, will help if needed to
research sales history to locate a valid proof of purchase of an item lacking
this.
EXCHANGE
Customer will provide the online sales receipt along with the item to be
exchanged to the customer service at Abu Dhabi International Airport
departure area.
Our team will refund the receipt for returned item.
REFUND POLICY
Customer will provide the online sales receipt.
The refund will be processed by ADDF within 2 working days
The customer will receive the refund to the credit card used for the
purchase, depending on the card issuer’s processing period.
2.7 CUSTOMER SERVICES
o Customer queries and complaints can be received on the following
telephone number 24/7: +971 50 612 7252
o Customers can also write to customerservices@addf.adac.ae, should
they have any questions, queries, complaints, and/or concerns.
o Contact us: Abu Dhabi Airports, P.O. Box 94449, Abu Dhabi, UAE
