FAQs

• Who can shop online?

  You must be a departing/arriving/transiting passenger at Abu Dhabi International Airport to be able to shop online.

• When can I shop online?

  You can place your orders two weeks in advance and up to four hours before your departure/arrival or transit in Abu Dhabi International Airport.

• What are the steps for shopping online?
  1. Browse and Select
     
     Use the search feature or the navigational menu to search for brands or particular products that you would like to purchase. Click on the product to view details and add to cart.
     
     
  2. Add travel information
     
     Enter your flight details including travel date and time.
     
     
  3. Register/Log in/Guest
     
     New users need to register using a valid email address and respond to a verification email to activate their account. Returning customers can log in using their registered email. You can use the site as a guest provided you have a valid email address.
     
     
  4. Pay for your items
     
     Make your payment online through one of the credit card payment options available on the website payment page.
     
     
  5. Get order confirmation
     
     Confirmation of your order will be sent to the email that you used to register. It will contain the order reference number and the details of your ordered items.
     
     
  6. Keep your travel documents ready
     
     Please have your travel documents (passport and boarding card) ready when you visit the designated collection point.
     
     
  7. Pick up your items
     
     Departing passengers should be at the designated collection point at least two hours before your flight leaves, to pick up your purchased items. For arriving passengers, you should collect your goods within four hours of your flight arrival.
     
     
• Do I need to register with www.addf.ae in order to view products online?

  No, however to access ADDF’s special online features, such as creating and storing your own personal “Wish List”, or tracking the status of your order, you will need to create an account. 

• How can I register with www.addf.ae?

  Click on the profile icon located at the top right-hand corner of every page to navigate to the registration page and create an account.

• What can you buy from the Abu Dhabi Duty Free Online Shop?

  Abu Dhabi Duty Free Online Shop features a selection of merchandise, including fragrances, jewelry, watches, accessories, chocolates, souvenirs and toys.

• How do I search for a product?

  Type your search query into the empty search field located at the top of every page. You can also search for products using the navigational menu located at the top of the page.

• What documents will I need to show to collect my duty free at the airport?

  Present your passport and a valid boarding pass at the designated collection point at Abu Dhabi International Airport.

• How many duty free products can I purchase?

  Duty Free allowances for each country can be seen here: 

• How can I change my personal details?

  Log into your ADDF Online Shop account and select "My Profile" to edit your personal details.

• Are all products available in-store available on the online shop?

  The products featured on ADDF’s website are only a selection of the merchandise available in the duty free stores at Abu Dhabi International Airport. If you have seen something in store that you can't find on the website, please e-mail us on customerservices@addf.adac.ae. The Team will be happy to assist you in your search. 

• I saw something on ADDF website that is no longer available. How can I find it again?

  First, try using our quick search function located at the top of every page to locate your product. If the product is not available on our website, it may be that the product is no longer in stock. Please e-mail us on customerservices@addf.adac.ae.  The Team will be happy to assist you in your search.

• How do I create my “Wish List”?

  If you see a product you like, click the heart icon and the product will be added to your “Wish List”. Under "My Account", select "My Wish List" to view, update and share your favorite products.

• What is the Abu Dhabi Duty Free online shop exchange/return policy?

  The Returns, Exchange and Refunds Policy can be seen here